Reports are circulating that Steam Deck OLEDs appear to be developing cracks on their cases

The Steam Deck OLED is a marvel of a PC gaming handheld that manages to improve on the base model. However, there have been recent reports from handheld owners that the transparent case has cracked.

While the special 1TB transparent OLED models aren’t the only ones that crack, they seem to be the ones that crack the most. According to r/SteamDeck and reported by PCGamesN, Steam Deck LCD models tend to crack near the vents at the top, while OLED models tend to crack at the bottom vents. For the latter, these particular vulnerabilities are at the bottom of the console, where the screws are located just below the intake vents.

We’ve reached out to Valve for comment and will update this article once we receive an official statement.

Valve needs to take the lead on this issue

It’s a shame that this issue arises with the Steam Deck OLED, as it is otherwise an excellent and well-balanced PC gaming handheld. Hopefully, Valve will fix this problem before it becomes even more widespread, mainly by rolling out a service that repairs all affected handhelds for free.

Given Valve’s customer service track record, this shouldn’t be a problem. There have been cases where the company has supported customers even with expired warranties. But Valve is also expected to release an official statement soon in order to regain the trust of those affected, as well as owners in general who are worried about their system.

Another point to consider is why these cracks appear in the first place, and why there is such a consistent trend as to where the crack will appear based on the model. Finding out the reason would do wonders to prevent future models from suffering from this reported defect.

you might also like