You no longer have to go to an Apple Store if you forget your Vision Pro password

Apple has rolled out a Vision Pro update that fixes one of its most confusing issues at launch. Starting with visionOS 1.0.3, available Monday, headset owners who have forgotten their passcodes can reset their device and start over with a fresh install. Previously, owners who lost their passwords had to go to an Apple Store — or send the device to AppleCare customer support — to use their $3,500 device again.

Today’s new software is the first update to visionOS since the mixed reality headset became available to customers. The first two came before its public launch, when only reviewers and developers had it. MacRumors First of all reported about today’s software update.

Apple’s official release notes state: “This update provides important bug fixes and adds an option to reset your device if you have forgotten your password.” It’s unclear why Apple released expensive hardware with a feature that required a visit to a physical store if it only needed a few weeks to provide a much simpler, better-fit workaround for the rest of its products.

Engadget’s Devindra Hardawar calls Apple’s $3,500 headset a mix of fascination and frustration — better for developers or wealthy Apple fans than the general public. “That’s pretty much the Vision Pro experience in a nutshell,” Engadget’s editor-in-chief wrote. “Amazement and frustration. A glimpse into the future limited by the hardware that exists today, even if that hardware is some of the best we’ve ever seen.