You can no longer repair Samsung phones at Best Buy

What do you want to know

• Best Buy is ending its program that allowed Geek Squad to reimburse Samsung phones with original Samsung parts.
• This means that customers can only get their Samsung devices repaired as Best Buy if they have Geek Squad protection and are willing to pay extra for parts replacement.
• Samsung users are left with a small selection of repair stores like uBreakiFix, iFixit and Best Buy no longer offering repairs.

Best Buy’s Geek Squad is reportedly shutting down its dedicated Samsung repair service in Best Buy stores, according to a recent report from The edge. Samsung’s Authorized Service Provider (ASP) program allows select Best Buy stores to repair phones with genuine Samsung parts, tools and training, allowing users to schedule an appointment online to have them repaired. repair their phone.

The news broke from The Geek Squad Reddit thread, which indicated that Best Buy was canceling the program.

One of the users on the thread seemed surprised and said: “In my station, I was the only one disappointed because I really like doing Samsung repairs, while everyone else was happy.”

The user added that he appreciated being the person fully trained to perform SASP repairs and was not sure why Best Buy decided to do this, since the program worked so well for him.

While other employees who were in this program really wanted it to end and were surprised that it didn’t happen sooner.

“I ran Geek Squad for almost 3 years and they rolled out Samsung repairs to us about 6 months after I joined. We still hadn’t managed a single repair when I left,” another user added.

The post further states that Best Buy will now only repair Samsung devices purchased from Best Buy, and only for people with a Complete Cell Phone Protection Insurance Geek Squad and replacing any part of the device would incur an additional cost, which could be between $199 and $249.

In statements sent to the Verge, Samsung and Best Buy did not deny that they were parting ways.

“We are in discussions with Best Buy to determine how Samsung can better support our customers in the future,” read a statement from Samsung’s head of mobile customer service, Mario Renato de Castro, adding that Samsung has “more than 9,000 Samsung Mobile certified technicians. in the United States, providing walk-in, mail, and We Come to You van services.

Katie Klister, a spokeswoman for Best Buy, said the company is evaluating how best to support mobile customers with authorized service and repairs.

“We know how important it is to our customers that we are there for them with the right services and expertise for their technology, and we are currently working with Samsung,” added Katie.

According to multiple reports, Best Buy has removed the Samsung phone repair option from its website in the United States and is only offering Apple repairs. That said, some Best Buy employees have been seen putting two and two together. on Reddit regarding the end of the Samsung ASP program.

An employee confirmed 18 days ago: “It’s worth mentioning that Samsung also ended its cell phone repair program with Geek Squad the other day with very little notice or information.”

Another Best Buy employee provided an internal screenshot to The Verge stating that “Samsung ASP is ending at all SASP locations,” ordering them to return parts used to repair the devices.

With iFixit announcing in May that it would end its collaboration with Samsung, which allowed it to distribute OEM parts and repair guides, and now Best Buy following suit, it will become increasingly difficult to find replacement stores. authorized repair service when a Samsung device needs repair. . People now have to turn to third-party stores like uBreakiFixthe only ones to offer repairs for Samsung devices.