The process of resetting your Vision Pro password is Apple bullshit
TL;DR Apple Vision Pro users find they can’t reset their passwords after being locked out. Users were told that the only options for resetting the device were to mail it or take it to the store. It appears the problem can only be fixed by attaching a $300 developer strap that provides a USB-C connection […]
TL;DR
- Apple Vision Pro users find they can’t reset their passwords after being locked out.
- Users were told that the only options for resetting the device were to mail it or take it to the store.
- It appears the problem can only be fixed by attaching a $300 developer strap that provides a USB-C connection between the headset and an iPad.
Now that the Vision Pro has launched, we’re starting to find out what the headset can and can’t do. It seems like resetting passwords is one of the few things it can’t do, as stranded owners are discovering. And these owners aren’t happy with what they’re being asked to do to regain access to their $3,500 device.
First reported by BloombergVision Pro owners who were locked out after too many failed password attempts flocked to Apple Community Forums to find a solution. Users claim that when they contacted Apple Support, they were told their only option was to mail the headset or take it back to the store to have it reset.
One owner who decided to take his headset to an Apple Store said the problem was resolved after an hour by attaching a developer strap to the Vision Pro and connecting it to a special iPad. Apparently the store genius told the owner that Apple had just released a solution to the problem nine minutes before he entered the store.
The problem here is that the Vision Pro is the only Apple product that doesn’t let you reset it at home. Additionally, the Developer Strap is a $300 accessory available only to people who are part of Apple’s Developer Program. For a product that costs $3,500, it’s a bit absurd that you can’t do something as simple as resetting your password at home. This situation naturally upset the users concerned.
